1. *Scope of Services*
We provide consultancy services including career consulting, mentoring, guidance, training, and SME-related advisory to clients through sessions.

2. *Service Delivery*
Services are delivered as per mutually agreed schedules and through the agreed communication channels (online/video/phone).

3. *Payment Terms*
– Fees must be paid prior to or as per the agreed schedule.
– We accept payments via banking methods communicated at the time of booking.

4. *Cancellation & Refund Policy*
– Cancel 24+ hours before session: 100% refund.
– Cancel within 24 hours but 12+ hours before session: Session date adjustment.
– Cancel within 12 hours before session: 50% Payment can be adjusted for a future session only.
– No refund or adjustment if less than 12 hours’ notice is given.

5. *Client Responsibilities*
– Provide accurate information necessary for effective consulting.
– Attend sessions punctually and be prepared to engage actively.

6. *Confidentiality*
All client information exchanged during services is confidential and will not be shared without consent.

7. *Limitation of Liability*
While we endeavor to provide professional advice, results depend on various factors and outcomes cannot be guaranteed.

8. *Termination*
Either party may terminate the service agreement with prior written notice as per terms agreed in the contract.